Observation Research Paper Example | Topics and Well Written Essays - 750 words - 1

Observation - Research Paper Example The attendant worked as a front desk agent at the hotel where she had the mandate of conducting various duties like checking the rooms’ occupancy during their late shift. Indeed, the attendant checked in guests, took their reservations, and checked them out. She welcomed the guests in a very courteous and accommodating manner by introducing herself first and answering all the questions asked by the guests about the hotel services. The hotel recorded only four bookings in a span of two hours starting 11 PM up to 1:00 AM. The attendant seemed very informed about the hotels facilities, amenities, layout and the surrounding environment as well as their loyal customers. We noted that the attendant had a set of questions, which she asked every guest. The questions included the size of the room preferred by the guest, the duration that the guest intends to stay at the hotel and the type of the bed preferred. The information was then recorded into the system and a receipt of payment was issued to the guests. Finally, the reception attendant thanked the guests and encouraged them to feel free to ask for any form of assistance. The front desk is spacious enough and hence there is no congestion when the guests are checking in. The attendant served the guests on a first come first served basis. The attendant was in a uniform and hence the guests could differentiate them from the other people. She welcomed and acknowledged all guests with the Fairfield Inn culture of efficient guest service. She engaged each guest and listened to his or her requests attentively. We observed that the attendant were very courteous, accommodating and fast. The attendant escorted the guests and introduced small talks, which included some questions like how were his trip, whether he has been to California again, and the most beautiful things about California. On arriving at the suite, the attendant opened the door, took in the luggage,

Behaviours in English as a Second Language Learner

Behaviours in English as a Second Language Learner Hamayan et al. (2013) emphasize the importance of describing in details the actual behaviors displayed by ELL students before diagnosing and drawing conclusions about the causes of the ELLs difficulties and academic weaknesses. The authors contend that the first step of the ECOS diversity framework that needs to be taken, is to describe students observable behavior as specifically as possible without attributing the behavior to a specific cause (p. 36). This requires collecting work samples and sufficient accurate data, instead of drawing generalized statements based on the teachers perceptions or assumptions about a child. The authors explain that the language difficulties that ELLs experience are embedded in the process of learning English, and they are similar to the difficulties demonstrated by students with diagnosed learning disabilities, for example, forgetting words, language disfluencies, difficulty following oral directions, or distraction in an academic English setting. Wh en garnering the data, educators should obtain this information across different times, settings, and by different methods so that it can be examined, compared and contrasted. Another step of the process of the ECOS diversity framework is to explain the observed behaviors through the lenses of any of the seven integral factors described on page 44. Hamayan et al. (2013) explain that finding explanations for ELLs less than optimal performance in school begins by considering the seven extrinsic factors during the explanatory phase of the process before assuming the existence of intrinsic causes due to a disability (p. 44). Discussing possible explanations will be beneficial to not only members of the ECOS team, but first and foremost to the ELL student. During exploring diverse explanations educators learn from one another about different perspectives, cultural experiences, and areas of expertise. They also have an opportunity to clarify what they mean when using certain words or expressions. Finally, the explanation process may result in findings which will not affect future ELLs placement negatively. It is important to know that even though the disability is present, an ELL should still be supported with ELL services which will meet his/her language needs and maximize the academic achievement. Determining if an ELL students struggles with academic learning are due to language acquisition or a learning disability may be without doubt a challenging task requiring the experience, knowledge about the world, cultural awareness, and professional expertise. Most assessments of ELLs are done mainly in English, therefore the results may be interpreted incorrectly. Moreover, limiting a student to using only one language will hinder a more accurate picture of ELL skills and abilities. Educators seem to have a tendency to rather choose a disability than identify their own bias, lack of knowledge, or procedural errors. There are also many misconceptions about bilingualism, which affect the decisions made about the ELLs. Therefore, it is critical that educators understand the process of the second language acquisition, as well as are able to recognize possible characteristics associated with students with learning disabilities. They should also ask themselves if an ELLs culture may be t he possible explanation for the specific difficulties. In fact, there may be multiple possible reasons for students to exhibit a specific behavior. It truly takes a great amount of knowledge, understanding, humility and sensitivity to cease to guard against this tendency for intrinsic explanations, and stretch ones thinking in order to better serve English language learners. I truly like Hamayan et al. (2013) text because it provides concrete examples of probing questions, potential challenges that ELLs may demonstrate as well as possible explanations from different perspectives for typical language and academic difficulties experienced by ELLs. The article is an eye-opener, and it lays the foundations to how deep and extensive the process of diagnosing should be. I am certain, I will reach for this text, or even will buy a book in order to help me become a more reflective, better practitioner. The more knowledgeable I will become, the more successful my students will be. References Hamayan, Marler, Sanchez-Lopez, Damico (2013), Describing Before Diagnosing: Observation of Specific Behaviors That ELLs May Exhibit, Chapter 3 of Special Education Considerations for English language Learners. Philadelphia, PA: Carlson Publishing.

Freely Choosing Between the Divided House Essay -- Literary Analysis,

One of the many questions that are raised in the discussion of the freedom of the will is the reason why we as humans do not love and have turned away from the highest good. According to Augustine’s philosophy, the chains or bonds of bad habits are self-forged by our divided will, also referred to as the divided house. In Book XII of â€Å"City of God† Augustine declares it pointless to look for the cause of the evil will. For the cause, he argues, is â€Å"deficient,† not â€Å"efficient.† Before I can discuss the issues of the divided will, I will explain what Augustine means by â€Å"deficient† as opposed to† efficient† cause as the cause of the divided will. Often times, actions are analyzed by rational explanation or causal explanation. Rational explanation attempts to explain an action by the goals a person might have in his mind at the moment. Causal explanation attempts to find the cause for that particular action. Augustine thinks it is pointless to find the cause of the evil will. Perhaps we should take into account Augustine’s view about The First Sin, when the defection of the bad angels first happened. â€Å"In the beginning when God created the heavens and the earth†¦ And God saw that it was good† (NRSV, Genesis 1). If the Bible states that God created everything good because He is good, then evil, according to Augustine, is the absence of good and does not have any positive being--- defective and lack some perfection. The verb â€Å"defect† means to abandon allegiance to something. Its reason follows the noun â€Å"defect† which means to lack some perfection. One might suggests that an evil wi ll must cause an evil act or choice. Augustine argues that there is no efficient natural cause of an evil will rather the lack of some goodness--- a matter ... ...e is living in "Truth." True Happiness as Reward for Rightly Ordered Love In agreement with Augustine, I believe that like happiness, virtue can only be given by God. Virtue is rightly ordered love. Jesus’ two commandments: love God above all and love your neighbor as yourself, indicates that we should love the most what is objectively the best. Pride is a perverse kind of self-love and also a feature of the will. Pride was the reason why Satan freely willing to choose himself over God. In redemption, Jesus Christ, a model of humility, was the Second Adam who because of grace sacrifices Himself to bear and forgive humans of sins. I believe that we can choose to will good or to will evil. To freely will the love of the highest good means to willingly love God above all. In having this rightly ordered love, God gives the gift of true happiness in the afterlife .

Tektronix Global Erp Implementation

1. Why did Tektronix implement ERP in stages? How should a company decide on implementing in stages or going big-bang? Tektronix implemented the ERP in many waves. Each wave delivered a specific functionality for a particular division or geographic region. The concept of waves was important: * implementing in waves allowed to obtain regular feedback * flexibility in scheduling – e. development at MBD took much longer than anticipated – but due to the wave concept there were no major delays in the whole project * easier to gain overall acceptance – it is able to show already first benefits * implement together what is similar allows a more smooth process * frequent victories kept the team moral high and ensured that the Board continued to support the high cost and long timeline of implementation * start with an area that effects all divisions or the division with the lowest complexity a continues learning process. Roll out started with one country (US) after that was successful with key region in Europe and than in larger waves that were implemented more or less together Big bang implantation only for smaller companies with lower complexity or in strongly centralized organization. With a big bang implementation the company looses some of the flexibility of the wave approach and faces higher risks. 2. How did Tektronix manage the risks of ERP implementation? Project steering committee In order to make sure that the overall goals were achieved, a steering committee was created that refined the company’s vision to develop a global business mode.The steering committee set out the overarching guidelines to which the system needed to adhere in order to be successful. In addition, they defined â€Å"Business Pratice Changes and Guiding Principles† to provide more concrete directions for the implementation. Project organization and management To implement these major changes, each of the three divisions had its own worldwide implementa tion of Order Management. The project team included strong leaders of each business division and Neun was given unlimited authority on the implementation. Nobody questioned his authority. Project implementationRisks were reduced by implementation of the ERP in several waves. This allowed a continuous learning process and the independent implementation for the three business divisions. Starting with the division of the lowest complexity allowed later waves to profit from that earlier experience when implementing their special needs. Also there was a more flexible scheduling allowing extended development periods for the individual divisions when required. 3. What is your overall assessment of the Tektronix ERP project? The implementation of the ERP fulfilled all requirements that were initially defined.They never lost track and after implementation were able to improve several processes. Moreover, complexity was strongly reduced and transparency increased, which allowed reducing overa ll costs. In addition, Tektronix recognized its own limitations and outsourced the whole implementation process. They worked together with several consulting and service firms and contributed different task according to the expertise provides by these firms. This process allowed them to stay focus and to implement the ERP in the most efficient way possible.

Ovid the Metamorphoses

Joey c. The Metamorphoses: Why Jupiter’s feelings that humans are evil is misled and hypocritical. â€Å"And I reckon them that are good must suffer for it the same as them that are bad. †? William Faulkner. Faulkner’s ideology is prevalent in the story The Metamorphoses, by Ovid, as the poet tells of the god Jupiter destroying all man kind (except for Deucalion and Pyrrha) because of the actions of one, Lycaon. Ovid describes Jupiter's destruction as an effort to protect all the gods who do not live in the heavens. However, Jupiter's actions are not justified in any way presented in the book.In the story there are multiple cases where Jupiter and other gods cause danger and torment on the lower class of gods. Examples of rape, intervention of true love, and god’s being killed, forever changed, and cast out, are all reoccurring events that occur throughout The Metamorphoses. This concludes that, with the destruction of humanity, Jupiter exemplifies charact eristics of ignorance and hypocrisy by: not considering the good and well being of other humans, harming the very gods he set out to protect, and ignoring the other gods wrong doings, that were more detrimental than any human ever had the power to do.Jupiter believes that humans are all evil, however he took this generalization off of one situation and failed to consider any other possibilities. By this generalization, Jupiter has misled information and a bias heart going into his decision to flood the world. Jupiter, during an age of hardship and nothing sacred, went to see a human named Lycaon. During his visit Jupiter was treated with disrespect and was even attempted to be murdered by Lycaon. â€Å"†¦ at first Lycaon mocked their piety†¦ ‘He planned to take me, overcome with sleep, and murder me as I lay unawares. ’† (The Metamorphoses: Book 1, 308-313).So outraged, Jupiter set out to destroy humanity with a flood. K Balsley, whose article about The Metamorphoses is published in the University Of California Press, believes that much of Jupiter’s intention was anger based and that led Jupiter to his misjudgment. â€Å"Jupiter is too overcome with anger, too quick to punish and too abusive of his authority as king of the gods to provide an unbiased version of the truth† (Balsley). Jupiter’s anger clouded his mind from seeing the good that others might have and that Lycaon’s actions are the reason why Jupiter flooded the world, not by mankind's evil.With the flood, two people survived, Deucalion and Pyrrha. These two were examples of the honorable and just men and women that Jupiter neglect to consider as he tore apart all human kind. â€Å"†¦ Jupiter realized the world was now thoroughly inundated, and observed only a single man and woman left out of the many thousands there had been, and that they both were blameless and devout†¦ † (The Metamorphoses: Book 1, 447-451). These two indi viduals proved that Jupiter was too quick to action in his decision and made a major mistake in believing all man kind is evil.These two major parts of The Metamorphoses show Jupiter’s action as ignorant, but it is also Jupiter's hypocrisy seen through his own wrong doings which presents the flaws of Jupiter's justification on the flood. A major justification of why Jupiter washed out humanity is to protect the gods that lived on the earth, however this is a hypocritical desire as there are multiple cases in The Metamorphoses where he caused the earth dwelling gods’ torment. In book 2 of The Metamorphoses, Jupiter seeks out Callisto and rapes her. â€Å"†¦ s she began recounting the day’s hunt, (Jupiter) interrupted her with an embrace that clearly showed his criminal intent† (The Metamorphoses: Book 2, 595-597). By successfully raping Callisto, Jupiter caused her harm which was the very thing he wanted to protect them from. His lust is unstoppable i n the book as he is a powerful god and he hurts both his wife, Juno, and his others in his sexual acts. In book three, his wife is so furious at the lust driven Jupiter that she convinced one of his lovers, Semele, to make Jupiter make love with her using all of his power. †¦ (Semele) could not bear such heavenly excitement, burst into flames and was incinerated by Jove’s gift. Her child was torn out of her womb unfinished†¦ † (The Metamorphoses: Book 3, 497-400). Because of Jupiter's action’s both Semele and his own unborn son are killed. His lust drove Juno to intentionally hurt both Semele and Jupiter because she knew that: by making love to Semele, it would kill her and the unborn child. This shows that he fails to protect the gods, and in a very hypocritical action, e actually did more damage to the gods than any human ever did. The evil of Jupiter’s actions are ironic because his punishment of all humanity is a result of the cruelty and wic kedness of humans that Jupiter saw. Through Jupiter's faults it is clear that his destruction of mankind was an act of hypocrisy, however it is also the actions of other god’s that make Jupiter’s reasons for the flood seem foolish. The gods in the story have powers that even the greatest of human abilities cannot compare to, and with evil intentions they can cause much more damage too.The god’s actions in The Metamorphoses hurt many earth dwelling gods and prove that Jupiter has no justification for the flood if the other gods can’t even act decently. In book 14, Glaucus asks Circe to help him get his love, Scylla. However, Circe was in love with Glaucus so she turned Scylla into a Monster. â€Å"Her lover Glaucus wept at this and fled from having any more to do with Circe†¦ (Scylla) carried off Ulysses’ man as plunder† (The Metamorphoses: Book 14, 96-102). As a monster she killed many men until she was finally transformed again.This tu rn of events shows that Circe’s selfish and evil heart that not only destroyed the love of Glaucus but also killed many innocent men, and morphed Scylla (who had been blameless throughout the story) into a monster. Evil is seen through the gods and they have much greater power to act on it. This proses a greater threat to the gods that any human could have. The power the god’s have come with major responsibilities, however it is prevalent throughout the poem that the gods use these powers in selfish ways. For example, when cupid shoots a love arrow at Apollo and an arrow to reject his love at Daphne.He does this as an act of retaliation of Apollo’s rudeness toward him. This action caused Apollo to attempt to rape Daphne, even if the attempt fails as Daphne’s father turns her into a tree before anything happens. â€Å"One is in love now, and the other one won’t hear of it† (The Metamorphoses: Book 1, 657-658). This not only causes Apollo to b e love driven but for Daphne to never want love, which turns the situation into a rape scene. Cupid’s enormous amount of pride caused multiple gods emotional harm and displays that Jupiter misjudged the negative effect the god’s have on each other.The good and the wicked are punished by Jupiter in this story. It is shown throughout the story of examples of ignorance and hypocrisy created by the flood on Jupiter's behalf. Jupiter shows these traits by not considering the good people effected by the flood, harming the gods who he believed he would be protecting by the wipe out of humanity, and by ignoring the evil actions the gods. Jupiter has no justification of the destruction of humanity and his actions were unjust, hypocritical, and ignorant.